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5 Roles your print rep should play for YOU!

You may have noticed a lack of action from me over the past couple of weeks. My three year old son has been in and out of the hospital, but I am happy to say we have him home now, and we finally feel like we are out of the woods! This experience has caused me to take a good look at my priorities, not only at home, but also with my clients and prospects.

I sat down when I finally got back to the office the other day, and wrote out a list of how I can play more of a role for lovers of print. I asked myself what can I do to become better and help my clients become better, and here is what I came up with. These are 5 roles your print salesman should be performing for you!

1. Technology.Your print representative should be instructing you of new and creative ways to attract and build loyalty with your advertisers and readers alike. In today’s market, QR Codes, Augmented Reality, Digital Magazine. PURL’s, etc… aren’t right for everyone, but there is something right for anyone. Your sales rep should have a vast knowledge of your company, and be your consultant with new technology to help instruct and help increase your ability to not only survive, but grow as well! Also, there many creative avenues to offer other than technology such as gatefolds, tipping on an ad piece, RPN notes, and the like!

2. Quality Control. This is key in offering you a consistently quality piece. Your advertisers, members, and readers all deserve the highest quality product, after all, you are paying for it! Now I am not saying your print rep needs to stand over the press men to ensure there are no errors, most press men have great talent and an eye for when inks may need be adjusted. Also, with the advances in technology, presses have become very automated. However, they should be reviewing quality control pulls, communicating with you if there is any problems with your PDF files ie low DPI or too small of fonts etc.. Honesty and integrity are key, no one is mistake free 100% of the time, but how they communicate and take responsibility for the mistakes are essential to your business.

3. Cost Savers. Often times you can see a significant savings in some very small changes. With an increasing paper market, there may be an equivalent paper stock for far less cost. You could look at different cover coatings, going from UV to Aqueous typically saves cost. Often times there are sweet spots on how many pages in a form a printer is most economical in, changing your page count to fit this is much more economical.

4. Postal Rep. You thought I forgot about this didn’t you? OK, it could have fit into number three’s category, but I think we all know this deserves its own category! With ever changing postal regulations, rate changes, and the like, your print rep should be instructing you on changes not only now, but what also might be coming in the future. USPS regulations affect everyone, and when something comes along like the proposed rate increase (thank goodness it failed), the droop test, and much more your representative should be showing you how it will affect you, and what is most economical way to come into compliance should you need to. Just because the postal hikes didn’t pass doesn’t mean there isn’t going to be something else on the horizon, I know I have my ear to the ground!

5. Support. Yes, this is a different kind of support that I am speaking of than what I have outlined above. I pride myself on not being a hit and run type of representative. What do I mean? After the sale you no longer see your sales rep, they are like a ghost….hear their footsteps but never their voice! Building personal relationships allows for open and clear communication, also it just makes for a more fun way of doing business. It is nice to know that they are not only working for you, but also with you. Some say family fights more than friends, but to that I say blood is thicker than water!

Evaluate your relationship, these are only some of the things that your print rep should be doing for you. Take advantage of our knowledge, we want to assist you and see print survive! Without you, there is no us, and without us, you are not the best you.

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October 21, 2010 - Posted by | Digital Magazine, Mailing, Publishing, Social Media | , , , , , , , , , , , , , ,

4 Comments »

  1. Glad to hear your son is back home. Needless to say, my thoughts and prayers are with you and your family.

    Thank you for this well presented list Noah!

    Respectfully,
    Paul Castain

    Comment by Paul Castain | October 21, 2010 | Reply

    • Thank you Paul, I appreciate it. Glad to be back!

      -Noah

      Comment by noahknoble | October 21, 2010 | Reply

  2. Very nice post, Noah, and glad your little guy is home and doing well. Based on my personal experience, I’d guess you are already very good at relationships.

    Beverly

    Comment by Beverly Sturtevant | October 21, 2010 | Reply

    • Thank you for those kind words Beverly! It is easy when people are as great as you!

      Comment by noahknoble | October 21, 2010 | Reply


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