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Printing – 5th Generation 32 GB

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” I had a really good summer, my internship went amazing and they even said they would hire me on once I finish school this year! I was able to increase their Facebook page “likes” from 100 to 250 in one summer and they were amazed at how well I did!” I over heard the young student sitting next to me on the airplane enthustiastically telling her friend sitting in the window seat next to her as I flipped the physical piece of paper to get to the next page in the book I was reading, “Inferno” by Dan Brown.

 

My ears were a little more open now as I tried to mask my eavesdropping on their conversation by continuing to flip through the pages of the book, although my eyes no longer saw the words printed within. Their conversation went on about their internships, how much they missed each other, and most of all how they should keep in touch more with one another on Facebook. My mind began to drift, and I got lost in thought no longer paying attention to their conversation, but instead thinking about the current landscape and future of printing as well as publishing/print buying.

 

Undoubtedly, the landscape has changed since 2008 when the economy took the biggest hit since The Great Depression. In addition, the print market was under the pressure of increasing paper prices, increasing postage costs and postal regulations, and new technologies like digital magazines, Ipods, and Ipads (and other e-readers) were introduced to the market. People began to scream at the top of their lungs “death to the printer” and a massive panic swept through the market. Words like “integrated marketing provider” and “communications provider” were now commonly used among printers to describe themselves eager to hide the word “print” from their company name and services they offer. 

Fast forward to 2013, some printers have consolidated, some have gone out of business, and some have continued to grow. Sure, we have seen the most changes and adversity since film became a thing of the past and all pre press work flow went to CTP (I was still in high school when that happened). The publisher that went out of print and completely digital is now out of business, because like so many other publishers, they haven’t figured out how to effectively sell advertising into their digital magazine nor produce the conversion results their advertisers are looking for. The business with the catalog that stopped printing and instead threw up a PDF of the catalog onto their website now is scratching their head as to why their sales have dipped so much even though they were able to eliminate print and mailing costs. They begin to realize why, and rush back to print much like the way I run towards my children and wife eagerly awaiting me at the airport terminal after a business trip.

We are in a new genre of printers, publishers, and print buyers, what I call the 5th generation 32 GB. The printer has become the 32 GB needing as much storage as possible to provide all the multi faceted channels to distribute their client’s message via digital magazines, app creation, PURL’s, print and much more. As well, we are in a new generation of Print Buyers, what I call the 5th Generation. Most Print Buyers are not “print specific” for their organizations, but instead purchase a multitude of products and have become younger as well as prefer to communicate over email rather than on a phone call. The 5th Generation and the 32 GB correlate with one another, need one another, and become successful together. Ink, Paper, Distribution, Mailing, Digital Reproduction – They are all stored within my 32 GB, and the young or older buyer has access to every single piece of education, opportunity, and consultation. Service, Consulting, Honesty, and Creative Ideas, are what I promise you, the goal always being to have your organization tell YOU “You did an awesome job on that project, here’s a bigger project, I have the TRUST in you to knock this out of the park too!” It’s not about the ink on paper, Closed Loop Color Control systems are common place on presses which eliminate printing errors for the most part. Becoming “green friendly” is common place amongst printers with most being FSC, Soy Ink, and or Rain Forest Alliance certified as well as offering a wide variety of paper choices with recycled content such as JB Kenehan does. (not trying to down play the importance of consisten print quality or being environmentally friendly here). So what’s it all about? Knowing you will not have to babysit your provider, knowing your provider has provided the most cost efficient ideas, knowing they are going to meet your deadlines, and above all else having TRUST in your sales rep to provide you the 32 GB of education to allow you to shine like the brightest star. TRUST. SERVICE.

 

With so much change and adapting in the past 4-5 years, the coming year(s) are looking like that of being in the eye of the tornado, calm, but will the tornado return back to the heavens or will we need to enter the other side clutching one another to get through another storm? 

 

I un-buckled the seat belt as we now had landed and pulled into the terminal. As I stood up, I reached down and grabbed my brief case under the seat in front of me, opened it and pulled out a magazine. I turned to the young college student who was still sitting in her seat, and handed her the magazine ” Here, if they hire you on full time or if you have an internship with another organization place an ad in print. You will increase the “likes” on their Facebook page 10 fold, and you will look like the rock star you so deserve to be, TRUST me.”

 

September 8, 2013 Posted by | Uncategorized | , , , , , , , , , , , , , , , | Leave a comment

It’s Time to Realize Value

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“You can hate me, choose not to work with me anymore, that’s ok, but I have to say this guys” my Father In Law, Jeff Zuelke (whom we call PJ which stands for Papa Jeff), said as he took on a more serious look than his normal natural easy-going and fun ways.

I shot a quick look at my wife, then at my four-year old son, concern grew through me as I knew he had something very important to say.

“I need you to start seeing the value in these homes I am showing you. I am taking on a completely different message from my prior stance of, be comfortable with your decision” he paused  “to see value in your decision,” PJ said now waiting for our reaction.

At first I was a bit taken back, why would that statement make me angry? Why would that make me want to fire my father in law as our real estate agent? It didn’t, but I wasn’t sure what he was getting at so I filled the air with “Well PJ, I know we lost on three homes now, but I don’t think I would have been comfortable going any higher than we did,” he stopped me right there after those words escaped my lips.

“Noah, if I could show you how to take a dollar and make it into a $1.30 or even $1.50 within five years, wouldn’t that be of VALUE to you?” I nodded my head to agree “Then Noah, the three homes we lost on, there was value to them. You made a decision based on being comfortable, and we lost. The value is, that those homes would have had a significant return on your investment in the very short-term, even if they were a bit more than what you were comfortable with.”

Before you all start shaking your head and saying “yeah right, what housing market is this guy in?” keep in mind the majority of the homes we have been looking at are short sales and very good deals to be had!

PJ was right, I was still kicking myself over the last bid war we lost on, but I was caught up in nickle and diming and feeling like I got the best price possible that I completely failed to realize that even at full purchase price the house was still a great deal because it had value…..unfortunately someone else was able to see that, and we lost out on the house.

This entire time PJ was waiting for me to come to this resolve myself, but when he saw that I was getting too caught up in “best price possible” and not seeing turning a dollar into a $1.30, he knew he had to say something.

That very moment, as we walked out of the house we were viewing, I came to a stark realization, I was a hypocrite! I have been through so many bid processes for catalogs, brochures, and especially magazines as of late only to have lost it by a very slim amount (sometimes more, sometimes less) that I don’t understand it as I am confident I have shown the Publisher or Print Purchaser how working with us will change a dollar into a $1.30.

I understand it now, sometimes we all get polarized by the day to day events of our lives, the economy we live in, or just trying to get the best deal possible and nickle and diming everything they can.

Friends, I come to you today to repeat a message my Father In Law, Jeff Zuelke, said to me this very night……” I am taking on a very different tone with you, you can hate me, choose not to work with me, that is fine, but it needs to be said. It is time to start making decisions because they hold value, not because you are comfortable or because they are the cheapest deal.”

In the end, when you find a printer that shows you value, you will be very comfortable. Consulting on digital, print, and advertising vehicles, not leaving once the sale is made, establishing relationships, friends, is their value you to that? If so, don’t be like me and realize it before it is too late!

March 2, 2012 Posted by | Books, Catalogs, Digital Magazine, Mailing, Printing, Publishing, Relationships, Sales, Social Media, Uncategorized | , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | 1 Comment

Who’s in your black box?

Recently I rolled out a new marketing program, and when I received what I had ordered, I had a stunning and embarrassing realization, what I had ordered were too big to fit into the packages we had! If you can’t send them, then what’s the point of having them!

Feeling like Gomer, I sped across the street to Wal-Mart, they had to have the best pricing on the packaging I needed, after all, they are the biggest retailer in the world and their commercials always say, “We’re rolling back prices!” I found the packaging, bought the entire shelf of it without even looking at the price (because they are Wal-Mart, pricing had to be the best), paid, and ran back to the office to start stuffing packages.

Later on that same week, I began running out of the packaging, and needed to purchase more. Just as I was pushing myself out of my chair to run to Wal-Mart, I realized something that made me sit instantly back down. I had a lunch meeting the week prior with a friend of mine, Tim Horton, also a local business owner of Discount Office Items(http://www.discountofficeitems.com/). His words came roaring back into my memory :

“Noah, do you know why people choose to purchase their goods at the largest retailers?” asked Tim.

“Well duh Tim! Because they have the best prices, the smaller retailers just can’t compete” I quickly responded without giving it a second thought.

Tim sat there, a grin began to make its way across his face and as he shook his head he said, “No Noah, it’s because they tell you they have the best prices. It’s the perception that they have built.” and now, these words echoed through me. So I jumped on Tim’s website, found the exact same packaging, saved a significant amount, and even better it was delivered to my doorstep the very next day.

They got into my black box, and I didn’t even know it! What is the “black box”? This is where we as humans make decisions, and is the role of marketers to infiltrate it without us even knowing it to influence our purchasing decisions.

It got me to thinking, do people do this in the publishing and printing industry too?, have their black boxes been infiltrated? I began to evaluate the many phone conversations I have had with publishers and purchasers of print. “Well you can’t co-mail in-house, you are too small for me” said one person. Another said “I print with one of the largest printers in the world, there is no way you can beat their costs.” “You couldn’t possibly match the turn around times I am receiving” yet another proclaimed.

I can tell you today two of the people who made the above statements are now clients. Sure we can’t co-mail in-house, but we do offer co-mail through the worlds largest co- mailer, and how do you know how much savings your printer that co-mails in-house is passing on to you? I am sure your printer has very aggressive rates, why else would you have chosen them? But what can I do to consult with you to help reduce costs even further? I am sure you are receiving great turn around times. But how flexible are they when you might miss a deadline? Will you get bumped? Or will they work with you? Being a medium-sized printer, we are going to work with you and be as flexible as you need us to be!

Just because a company “says so” isn’t good enough, it takes a proactive approach with the willingness to listen to ideas that may be of major benefit to you. Big or small, there is no right or wrong answer, but writing someone off without even giving them a chance makes you wonder, has your black box has been infiltrated , have you been influenced without knowing it?

May 7, 2011 Posted by | Printing, Publishing, Relationships, Sales, Uncategorized | , , , , , , , , , , , | Leave a comment

Free, Fast and….WHAT!?!?

You take your family out to eat, to a nice restaurant, and the food was so amazing, you don’t even care how much the bill is, and you add a $10 tip on to it! You get home, look at the bill, and start to think, what can I do to eliminate paying for my food, but still enjoy that great taste!

Quickly, you jump on the internet and find out you can order the food to be delivered to your home. They have a 15 minute guanrantee, and best yet…..it is FREE! You don’t have to pay one single dime, no tip, as long as they deliver the food to you, it is 100% free.

What if the world was like this? People would probably stop dining out and start ordering in in a heart beat!

I am here to tell you the world is like this, at least in the publishing industry it is! (OK, now stop shaking your head no, rolling your eyes, and read on Yoda)

How many of you are printing a publication, have a cover price of $4.95 for newsstand and $25.95 for subscriptions (The room raises their hands). Now, how many of you are producing a digital magazine and giving it away for free? (Faces turn red, but hands remained raised!) Why are you doing this? Is this not playing into commoditizing yourself?

Think back to my restaurant scenario. Are they selling food, or are they selling a place to sit?….Of course they are in business to sell food (that’s their content)!

“Well Noah, digital is about 10-20% of the costs for a printed product, so we can afford to give it away online for free.” I’m sorry, I didn’t know you were selling print (I thought I was), I thought you were selling content? After all, isn’t that what publishing is about, content?

With the many free digital magazines, but with costs to have a printed magazine, leaves me pondering, what is driving consumers to digital? Is it the convenience and “now” factor of it? Or is it that the consumer has simply become savy enough to know how to get your content for free?

Publishers, never forget what it is that you makes your business successful, sought after, and recognizeable ….it is not the delivery vehichle of the content, it is the content itself. This is what makes you, you!

No, this is not a blog against digital magazines, in fact I support them! I think they are a great way to supplement your printed magazine, and help you increase your market share. I do think, if you are charging for your printed magazine, then it would only make sense to charge for your digital magazine. Many digital magazines have subscriber options, with teaser options that allow the reader to see the first few pages, and if they want to see more then they have to subscribe.

This blog is for you Mr/Mrs. Content Provider, because when I see you starting to forget what makes you valuable, it is my duty to tell you that it isn’t how you deliver the content, its that great taste, feeling, education, you give me from your content itself!

Don’t ever forget that.

April 28, 2011 Posted by | Digital Magazine, Publishing | , , , , , , , , , , , , , | 2 Comments

What does your digital magazine do for you?

There are many digital magazine providers in the market, so how do you choose one that is right for you? First, you should assess what your goals are for a digital reproduction of your printed publication. Are you looking to replace your printed product at some point in the future? Maybe you are wanting to supplement your printed product…for example, some readers and advertisers are demanding it, but you don’t see the printed publication going away? Or maybe it’s to eliminate your foreign mailing? We all know how expensive that is!  Are you just giving it a try to see what all the hype is about, or attract a new market segment? So you asked yourself these questions, and you have your goals in mind, now you are ready to move forward!

What now? You research digital magazine providers on Google, up comes 20 different digital magazine providers and you have no idea where to start. No, I am not going to mention any digital magazine providers in this blog, because this is about picking the right one for you, not me endorsing what I think is best.

 Let us say you are looking at replacing your printed product with a digital reproduction at some point in the future. Are you thinking you want to pick a digital magazine that is what I call a “page flipper” ?(example:… the reader clicks on the corner of the page and it flips, that’s it…which by the way are the most abundant type of digital magazine out there) Probably not, why? Because if you are planning on transitioning to a digital magazine only, wouldn’t you want your brand to transition from your printed piece to your digital piece? How are you planning on doing that with a regular page flipper? The simple answer is that you can’t, and if you believe you can you are probably going out of business. Instead, my suggestion would be to pick a provider that offers rich media (videos) that you can add into the digital reproduction, offers Google Analytics (so you can track your readership and clicks on the URL’s within the digitial magazine), embedded links (so readers can be taken right to your advertisers websites), archivability (so that readers can still read past issues), and audio (maybe an advertiser wants to speak right to the reader), these are only some of the many qualities that you would want to look for. Sure, it’s going to cost you more than a page flipper, but if this is now becoming your brand, I suggest you invest in yourself!

Now let’s say you are only looking to supplement your printed publication with a digital magazine. If you see the value in a more interactive version of the digital product, by all means go for it! However, if you think the value isn’t behind the increase in cost, a page flipper might just be what the doctor ordered! These days, many page flipper providers offer embedded links, my advice is to at least make sure you have this. If you are looking at cutting your foreign mail with a digital magazine, make sure your provider offers translation tools, your foreign readership just might grow!

What I look for in a digital provider is someone that can offer both options. A company that has the best of both worlds, is able to help with your ipad app needs (if this is a direction you are looking at), someone that can help you grow and consult you. These are the type of providers I look for.

I am a true believer that digital magazines are here to stay, but I also don’t see them taking over the printed industry like so many are forecasting. Should you be supplementing your printed publication with a digital magazine? I believe so. However, if you are worried about giving away your content for free, rest assured that many providers offer a “teaser” option where the reader can only read the first few pages, if they want to read more they have to subscribe. Should your goal be to stop printing? My answer is no, this would be a big mistake. Print still has value, from being beautiful (a work of art), having credibility, and still offering advertisers the highest amount of action per ad.

So from a printer’s stand point, jump into a digital magazine if you think it will help you with your goals. I certainly think it will help, but my suggestion is to supplement not evict a printed piece. Call me crazy but I actually think more readers will subscribe to your printed piece if you do!

 So,Chicken Little, the sky isn’t falling, it’s just a digital magazine.

PS….If your printer is offering you the opposite advice, you may want to ask whose interest they have in mind.

October 6, 2010 Posted by | Digital Magazine, Publishing, Social Media | , , , , , , , , , , , , , , , , | 3 Comments

We as mailers need a viable and effective postal service.

The exigent postal rate increase proposed back in July was denied by the Postal Regulatory Commission (PRC) on September 30. The news is a great relief to all mailers, especially periodical and catalog mailers. The proposed rate increase had many mailers scrambling to figure out how to absorb the latest financial burden in a sluggish economy.

 The USPS rate increases over the last three years were tied to the Consumer Price Index. This was one result of Postal Reform Act passed at the end of 2006. Since the CPI has only increased 0.6%, the USPS requested an exigent rate increase to help offset a looming financial crisis. The USPS is projecting nearly $240 billion in losses over the next decade. The denial is a serious blow to the USPS financial plan.

 The USPS has proposed a number of measures to meet the projected losses. Internal cost cutting focused on reducing the number of employees, and putting that number more in line with declining mail volume. Unfortunately, mail volume declined much quicker than they could reduce the workforce. USPS was able to cut $6 billion in costs, but it didn’t make up for the $7.7 billion in losses. The USPS is also looking to consolidate facilities, go to a 5 day a week delivery schedule, relief from (and refund of?) the overpayment to the employee pension plan and no longer be required to prefund employee heath benefits. The latter two require congressional approval and the first has been opposed by individual congress people not wanting to lose offices in their district. The USPS will now face a steeper uphill battle counteracting the proposed shortfall.

 Many believe (which apparently includes the PRC) that the USPS financial circumstances were at least partially of their own making. The PRC cited this saying they believed these financial difficulties would have happened regardless of the economy. The PRC did not feel the USPS met the criteria for an exigent increase. All of the following conditions must be met to approve an exigent increase request:

      1. Due to either extraordinary or exceptional circumstances;

      2. Reasonable, equitable, and necessary under best  practices of honest, efficient, and economical management; and,

      3. Necessary to maintain and continue the development of postal services of the kind and quality adapted to the needs of the United States. 

  New and more rigid regulations combined with the internet and the economic downturn helped to drive mail volume down. The new rate structure for periodicals three years ago (which added things like container charges), the huge increase in rates for standard flats a few years ago and more recently the change in preparation requirements for letter sized booklet mailers (coming soon for self mailers), the stricter droop test (poorly timed with many publications a fraction of the size they were years ago) have all combined to make mailing less attractive for mailers. Those that depend on mailing are forced to reduce the quantity or charge customers more to meet the increased processing costs.

  The latest proposal would have heaped a 5% increase on catalog mailers, an 8% increase on periodicals and a 23% increase on standard parcel mailers. This would have resulted in more job losses and possibly put some mailers out of business. The poor timing of this increase was sure to have had a serious if not disastrous effect on businesses.

 Hopefully this will force the USPS (and Congress) to take a hard look at their operations. The likely result will be conditions that will adversely affect the mailer and the USPS. Despite how we feel about USPS handling of these circumstances, we as mailers need a viable and effective postal service. 

-Guest Post by Bill Carter, Distribution Manager at J.B. Kenehan

October 1, 2010 Posted by | Mailing, Publishing | , , , , , , , , , , , , , , , | Leave a comment

Create your own channel!

It is official, social media has changed the way we advertise (as if it weren’t official years ago right!) Perhaps the most under utilized tool in your marketing campaigns is YouTube. As Kyle Blades of Rebel stated in my previous blog: “YouTube – With an expected 90 percent of web traffic viewing videos, you better catch up, as this will become a major part of all marketing campaigns.”

Recently, I had the privlige of speaking with a CEO of another printing company about how he is using YouTube as part of his marketing campaign. He went on to tell me that you can go so far as to separate each video into its own category. For example, think of it as a blog, all blogs that are about the USPS fit into one category, all blogs about different advertising vehicles fit into another category and so on, …making it easy for your target market to find exactly what they are looking for as well as positioning yourself to your target market.

As I was listening to him, I jumped onto YouTube and checked out his videos, right away I thought to myself “this looks really expensive” as his videos looked as if they were of very high quality. Trying to be courteous, I worked it into the conversation by saying,  “These look very high quality”, right away he knew what I was getting at and told me how easy and economical it is to actually get started. You don’t have to have a thousand dollar video camera, or a professional cameraman.  Its really as simple as getting a tripod, an inexpensive video camera and you are well on your way to becoming your very own anchorman!

My thoughts started running through my head, a short video to introduce my newsletter each month, a video replacing some of my written blogs, showing you how a QR code works and how to get one, a video showing you the great people who work at my company….talk about Brand U! (I think Tom Peters would be proud!)

To me there just seems to be something more personal about a video for your marketing campaigns than a banner ad on the side of my computer screen or friending someone on Facebook. I can truly see how the brand loyalty would only be strengthened as your market can now put a face to the “voice”.  For instance, maybe you would do a contest by asking your market to create a video for you, whoever wins will have the privilege of having their video viewed by thousands of people! How is that for interacting with your customers?!

At this point I’m sure you are asking yourself, “But how does this relate to the publishing industry?”. Let’s say you have an association publication, you interview members who all give great recommendations about the benefits of the organization followed by a personal welcome speech from the board.  Or, let’s say you have a city regional magazine, you could go Jay Leno “Jay-Walking” crazy on people in your city (for you Letterman fans, Jay-Walking skit is where Leno surprises every day people and interviews them right on the street). You interview people from your great city, all whom talk about what a wonderful city it is, then you close the video out with “If you want to see more of our beautiful city every month, subscribe to our magazine!” Let’s say your magazine has recipes in it, test out the recipe that are in the magazine and make a video of yourself doing it (it’s always more interesting to see an everyday cook just like you!) Maybe your magazine is about dogs, and gives training tips, video tape yourself showing how to properly give orders…..the possibilities are endless and now I am rambling! The point is, YouTube can greatly improve the readership of your magazine while strengthening the relationships and growing  your readers.

Sure it is easy for me to think about, but I too have yet to take advantage of creating my own channel and adding value to the most important thing branding yourself! Rest assured, I have a million ideas in my head, and soon you will be seeing this big Norwegian’s face anchoring my very own video! I never thought I would end up on the big screen (your computer), but with YouTube making it so easy I will be coming to a screen near you! Keep posted….hope to see you there too!

September 30, 2010 Posted by | Publishing, Social Media | , , , , , , , , , , , , , , , , , , , | Leave a comment

QR Codes for Dummies!

Do you still have questions about QR Codes?

I know it has been covered in the media quite a bit, but I personally never realized how easy it was to get one until my interview with Kyle Blades from Rebel (check out my blog “A Rebel with A Cause” for more details). Kyle handed me his business card, and when I looked at it there was a QR code next to his name. I thought to myself, what a great and unique way to be remembered, but then immediately wondered how much time and money went into that. I was dumbfounded when Kyle told me no money went into it, and all he had to do was go to a website he found on the internet to generate a QR code for him. If you are like me, and still learning, I couldn’t believe how easy it was. Immediately after I got back to the office, I jumped onto Google, typed in “Free QR Code Generator” and up popped several websites dedicated to do exactly that!

I always knew what a QR Code did, you scan the code with your reader (ie iphone, smart phone, webcam, etc) and it takes you to what the QR code is linked to, such as your website etc, but never realized how easy it was to get one. I went to one of the QR code generator websites, typed in the URL to link up with the code, hit generate, and out came my very own QR code! You can even customize the artwork if you would like. From there it is as easy as Copy and Paste to where you want it. Then shoot it off to the printer and you are set! All this time I thought I would have to get a firm that specialized in these types of things, now I know that just isn’t necessary! It feels great when you empower yourself, although I feel kind of like a dummy too!

Needless to say, I will be using QR codes a lot more often! It is easy to see how such a simplistic advertising vehicle can be used to your advantage. You can link it to your website. How about a commercial you make on YouTube? Other thoughts….. LinkedIn page or Facebook page, the possibilities are endless.

So there you have it, QR codes for dummies (like me!)

Want to see a demo of how a QR code works? Here you go: http://www.youtube.com/watch?v=7a33uCPOywA

September 23, 2010 Posted by | Publishing | , , , , , , , , , , , , , , , , | Leave a comment

Why, So, Serious?

Why So Serious? The last time you heard those words, you were watching “The Dark Knight”. The demented Joker, brilliantly played by Heath Ledger, was describing how he got his facial scars, and you’re just not sure if the story he was telling you was the truth. The Joker’s only goal seemed to be to cause chaos for the city of Gotham.

I know what you’re thinking, “Is this guy a film critic now? What does this have to do with the printing market?”

Think about the chaos in our market right now. How many Jokers can you identify running around attempting to create chaos? Are you still calling for the death of the printer?

The facts have come in, and print is still growing! Sure, technology advancements such as iPad apps, digital magazines and the like should be used to supplement the printed magazine. In the end, print will still be standing. We, too, have found ways to bring the web into print with QR codes and Augmented Reality. We, too, are adapting to the changing market just like any other industry. In the end, the role of the printer may change from someone that puts ink on paper to a full blown marketing provider, but we still will be printing! In fact, printers will fill a more important role for publishers than ever before, and a printed product, you will see that it will be just as relevant as ever before!

Like Batman, we are here to stop the spreading of chaos and to show you why we are so serious: because we are here for you and we are not going anywhere. Our roles have been expanded and we realize that, but like any great superhero with a worthy villain, we are up for the challenges that lie ahead.

September 17, 2010 Posted by | Uncategorized | , , , , , , , , , , , , , , , , , , , | 2 Comments